Case Study: Sertus Medical Billing improves payment posting efficiency with Inbox Health

April Arzate of Sertus Medical Billing on the added Value of Mailbox, Automated Check Handling

Sertus Medical Billing, a provider of medical billing and advisory services, faced significant inefficiencies in processing paper patient payments. The manual process required staff to separate checks from a large volume of correspondence and then individually post each payment, which consumed extensive time and labor. The company partnered with vendor Inbox Health to implement its Mailbox service to address this challenge.

Inbox Health's solution automated the entire payment posting process by having all checks and correspondence sent to a dedicated P.O. Box, where they are automatically scanned, posted, and applied to patient accounts. This implementation from Inbox Health saved Sertus time and money, improved payment accuracy, and reduced overhead costs. The automated workflow also led to a faster payment turnaround time, eliminated duplicate billing, and freed up staff to focus on direct patient communication.

Sertus Medical Billing

April Arzate

President