Case Study: Accu-Med Billing Solutions boosts patient collections and streamlines A/R with Inbox Health

Accu-Med Billing Solutions doubles patient collections with Inbox Health

Accu-Med Billing Solutions, a medical billing company, was facing a challenge in managing its growing patient accounts receivable (A/R). Its manual, batch-based process for sending statements was inefficient and led to a high volume of patient calls. To continue its growth, President Robyn Goldberg sought an automated solution and partnered with Inbox Health for its patient billing and communication platform.

By implementing Inbox Health, Accu-Med automated its statement process, sending bills daily instead of in monthly batches. The Inbox Health platform provided transparency for clients and allowed patient inquiries to be handled via a portal, email, and text. This solution resulted in a significant increase in both the speed and total amount of patient collections; for some clients, collections more than doubled in one year. The automation also improved office productivity and created a more manageable workflow for Accu-Med's team.

Accu-Med Billing Solutions