Case Study: Mid-Michigan Medical Management boosts patient collections with Inbox Health

A Powerful Payment Solution for Mental Health Providers

Mid-Michigan Medical Management, a company that provides billing services for mental health providers, faced a sudden challenge when its previous patient statements vendor abruptly closed. President Mary Beth Houpt needed to quickly find a new solution to manage patient billing for their 261 practices. She chose to implement the billing and payment platform from Inbox Health to address this urgent need.

By using Inbox Health, the company immediately began sending statements digitally right after patient visits, which significantly accelerated collections. This solution resulted in payments being received in an average of just eight days and led to a fourfold increase in total patient collections. A major benefit was Inbox Health's communication tools, which reduced phone calls by allowing support via live chat, text, and email. The transition was a success, with 62% of patients paying digitally and 99% opting to continue receiving bills online.

Mid-Michigan Medical Management

Mary Beth Houpt

President