Case Study: Your Health Lab boosts patient payments and reduces billing calls with Inbox Health

A Leading Clinical-Diagnostic Laboratory Improves Out-Patient Experience with Better Patient Billing

Your Health Lab, a leading clinical diagnostic laboratory in Texas, sought to improve patient transparency and engagement around medical billing. They aimed to ease the burden of increasing out-of-pocket costs for their patients and differentiate their service in a competitive market. To address this challenge, they collaborated with vendor Inbox Health to implement its comprehensive patient engagement and billing solution.

Inbox Health integrated with Your Health Lab's system to overhaul the billing process, providing clear communication through patient-preferred channels and easy payment options. This solution led to a 39% increase in patient payments and a near elimination of support calls to the billing department. The results also included an accelerated revenue cycle and a significantly enhanced outpatient experience, allowing Your Health Lab’s team to focus on better patient service.

Your Health Lab

James Gietz

Chief Executive Officer