Case Study: Carbon Black strengthens quality engineering and supports 12 major releases with Improving Nearshore

Carbon Black - Customer Case Study

Carbon Black, a provider of endpoint security software, faced challenges in scaling its multi-platform support due to market share growth. They required a long-term solution to add resources for quality assurance without disrupting customer service. They engaged vendor Improving Nearshore to establish an outsourced testing team with specialized technical and communications skills.

Improving Nearshore began with a small pilot team of senior testers, utilizing Agile methodologies to integrate with the client's engineers. The solution expanded to a 15-person team providing manual and automation testing services. This partnership became a mission-critical part of Carbon Black's process, successfully supporting 12 major product releases over three years.

Carbon Black