Case Study: Phoebe Putney Memorial Hospital achieves one-touch, HIPAA-compliant EMR access and reduced help-desk calls with Imprivata OneSign

With VMware View, Phoebe Putney gives its nurses bedside EMR access

Phoebe Putney Health System is a large regional healthcare network (more than 3,800 employees, a 443‑bed main hospital and affiliated clinics) that struggled as it rolled out EMR systems across multiple facilities. Multiple logins, complex password policies, and widespread password sharing led to high help‑desk volumes (about 60% were password related), clinician frustration, workflow delays, and increased HIPAA compliance risk.

Phoebe Putney implemented Imprivata OneSign single sign‑on with VMware Horizon VDI, using badge tap and biometric readers and a phased rollout to departments. The solution gave clinicians one‑touch access to virtual desktops and EMR apps onsite or remotely, dramatically cut authentication help‑desk calls, improved clinician satisfaction and bedside EMR access, enabled automated workstation lockdown and access auditing for HIPAA compliance, and scaled across satellite hospitals and the physician portal.

Phoebe Putney Memorial Hospital

Mike Elder

Director of Information Systems