Case Study: Western Health achieves seamless clinician access with Imprivata

Western Health rolls out Imprivata to 6,000+ users in weeks

Western Health, a public hospital service in Melbourne with 6,500 employees, faced the challenge of reducing the burden of access on its clinicians during a hospital-wide EMR implementation. Clinicians were frustrated by frequent logins to multiple applications, which slowed workflows and posed security risks with shared generic accounts. To support its digital transformation and ensure a seamless experience for staff, Western Health sought a solution from vendor Imprivata, specifically its Enterprise Access Management product.

Imprivata implemented its Enterprise Access Management solution to provide seamless, frictionless access to all clinical applications. The results included the removal of generic accounts, the introduction of multifactor authentication for improved data security, and a rapid, successful rollout alongside the new EMR. The Imprivata solution saved clinicians valuable time by streamlining logins, which reduced cognitive load and increased focus on patient care. Staff adoption was high, with over 6,000 users enabled in a matter of weeks, making the project one of the most successful implemented at Western Health.

Western Health