Case Study: Verity Credit Union achieves higher productivity and lower help desk costs with Imprivata SSO

Verity Credit Union cuts help desk calls by 25% with Imprivata

Verity Credit Union, a member-owned financial institution, faced challenges with user lockouts and decreased productivity due to the number of complex passwords employees needed to remember. This led to user frustration and an overburdened help desk. To address this, they turned to vendor Imprivata for its single sign-on solution, Imprivata Enterprise Access Management with SSO.

Imprivata implemented its SSO solution in just one day, providing secure and easy application access without needing an extension to Active Directory. The results included a 25% reduction in help desk calls, saving $7,200 annually, and increased user productivity. This allowed employees to focus more on member services, who noticed faster transaction response times.

Verity Credit Union