Case Study: Veradigm achieves 87% lower remote support connectivity costs with Imprivata Customer Privileged Access Management

Veradigm cuts remote support connectivity costs by 87% with Imprivata

Veradigm Corporation, a major healthcare IT solutions provider, faced challenges in remotely supporting its vast customer base securely and efficiently. Their existing mix of support methods and connectivity types was costly, complex, and lacked unified security and auditing, which was critical for compliance with regulations like HIPAA. To address this, they turned to vendor Imprivata and its Customer Privileged Access Management (CPAM) solution.

Imprivata's CPAM provided a single, secure platform for managing all remote support connections. It gave Veradigm analysts direct, audited access to customer systems while allowing customers to strictly control permissions. This solution dramatically simplified operations, reduced connectivity costs by 87%, and improved support efficiency and resolution times. Furthermore, Imprivata CPAM delivered the robust auditing and reporting capabilities needed to satisfy stringent healthcare security and HIPAA compliance requirements for Veradigm and its clients.

Veradigm Corporation (formerly Allscripts Corporation)