Case Study: Regional Health System achieves EPCS compliance and streamlined clinical workflows with Imprivata Confirm ID

Upgrading to a superior MFA solution to ensure EPCS compliance, improve clinical workflows, and align with strategic identity and access management initiatives

A regional health system in the eastern United States with about 12,000 healthcare staff — affiliated with a medical school and multiple hospitals, clinics, and practices — faced a critical compliance and workflow challenge when its MFA vendor abruptly removed the identity proofing capability needed for DEA-required electronic prescribing of controlled substances (EPCS) just weeks before a new state mandate and an Epic outpatient go-live. The organization needed a rapid replacement that would ensure EPCS compliance, reduce costs, consolidate vendors, and provide a strategic partner familiar with healthcare IT.

The system selected Imprivata Confirm ID for its comprehensive identity proofing, multifactor authentication, access controls, and reporting. With hands-on enrollment fairs and a dedicated services team, they onboarded 12,000 users in 45 days with minimal clinician disruption. The implementation restored EPCS compliance, improved clinical workflows and security posture, delivered responsive healthcare-focused support, consolidated vendors to save more than $250,000, and established a long-term roadmap toward stronger identity and access management.