Case Study: UMass Memorial Health tightens patient identification and reduces duplication errors with Imprivata Patient Access

UMass Memorial Health reduces duplicate records and speeds billing with Imprivata

UMass Memorial Health sought a more modern approach to patient identity verification to eliminate costly duplicate records and reduce the risk of claim denials that were undercutting its revenue integrity. The health system partnered with Imprivata to implement its Patient Access solution, a facial biometric system built for healthcare.

Imprivata provided a solution that integrated natively with the Epic EHR environment, streamlining patient check-in with a rapid and well-accepted consent process for facial biometrics. This implementation by Imprivata accelerated patient throughput and resulted in cleaner downstream data for billing, leading to fewer claim denials and smoother billing cycles for UMass Memorial Health.

UMass Memorial Health