Case Study: ValleyCare Health System achieves streamlined clinical workflows and reduced helpdesk calls with Imprivata OneSign

Streamlining workflows with fast, Secure access to Siemens MedSeries4 and other applications

ValleyCare Health System, a not‑for‑profit community hospital serving Livermore and Pleasanton, CA, faced clinician frustration, potential security risks, and an overburdened helpdesk after outsourcing IT and deploying many new clinical and administrative systems. Staff had to manage numerous complex passwords—leading to about 250 monthly password‑reset calls—and the situation threatened timely EMR adoption and compliance.

Siemens and Imprivata deployed OneSign single sign‑on with strong authentication (including RFID badges), using redundant appliances and a phased roll‑out across departments. The solution simplified bedside access and automatic sign‑offs, cut helpdesk password calls by roughly half, streamlined access to dozens of applications, and helped accelerate secure EMR deployment with positive staff feedback.

ValleyCare Health System

Ivan Cheung

Siemens Senior Systems Analyst, ValleyCare Health System