Case Study: Verity Credit Union achieves 25% fewer helpdesk calls and faster member service with Imprivata OneSign (Imprivata)

Streamline application access, reduce helpdesk costs and improve customer service

Verity Credit Union, a member-owned financial institution since 1933 with $390M in assets, six branches and 25,650 members, struggled with employees locked out of multiple applications because of numerous complex passwords. Slow logins and frequent password resets hurt staff productivity, frustrated users and overloaded the small IT/helpdesk team.

Verity deployed Imprivata OneSign single sign‑on (SSO), implemented in a single day with no Active Directory extension and built‑in application support and failover, while meeting security and compliance needs. The SSO eliminated multiple passwords, boosted employee productivity and member service, and cut helpdesk calls by 25%—saving about $7,200 annually.

Verity Credit Union

Jon Wu

System Engineer, Verity Credit Union