Case Study: St. Charles Health System achieves secure, streamlined clinical communication and up to 45-minute time savings with Imprivata Cortext (Imprivata)

St. Charles Health System replaces unsecure technology and improves communication with Imprivata Cortext

St. Charles Health System, a regional Oregon healthcare provider (345 beds), needed to replace insecure, outdated communication methods that risked HIPAA violations and didn’t meet a Joint Commission requirement for read‑receipts. The organization also wanted to improve inter‑departmental collaboration without disrupting clinical workflows.

St. Charles deployed Imprivata Cortext as a secure messaging solution, piloting with super users and scaling to about 700 users; adoption was boosted by workflow analyses, executive support, and the platform’s intuitive design. The result: uninterrupted clinical workflows, streamlined communication and collaboration, and measurable time savings—pharmacists saved 30–45 minutes per shift, with overall time savings reported up to 45 minutes.

St. Charles Health System

Bo Miller

Medical Informaticist