Case Study: South Tees Hospitals NHS Foundation Trust achieves secure, near-instant clinical access and streamlined workflows with Imprivata clinical and professional services

South Tees Hospitals optimises clinical workflows with Imprivata clinical and professional services

South Tees Hospitals NHS Foundation Trust, which serves more than 1.5 million people in Tees Valley and North Yorkshire, needed fast, secure access to patient information to support a multi-year digital transformation (electronic prescribing, clinical decision support, e-charting) but faced IT staffing and skills shortages that threatened deployment and clinician adoption without disrupting workflows.

Imprivata OneSign and Confirm ID, supported by Imprivata’s clinical and professional “white‑glove” services, provided hands-on clinicians and technical specialists to plan, train and deploy the solution. The team rolled out the system across James Cook University and Friarage hospitals for about 9,000 users in under 10 months, eliminated shared accounts, delivered near‑instant access to clinical and nonclinical apps, reduced help‑desk load, and saved at least one full‑time IT hire while enabling further rollouts and pilots (virtual smartcard and identity governance).

South Tees Hospitals NHS Foundation Trust

Ian Willis

Head of IT and Digital Programmes