Case Study: South Shore Hospital achieves rapid clinician sign-on, roaming desktops and 695% ROI with Imprivata OneSign from Imprivata

South Shore Hospital boosts clinician productivity with Imprivata OneSign Single Sign-on

South Shore Hospital, a 378‑bed regional not‑for‑profit health system serving roughly 725,000 residents and supported by 5,500 healthcare providers, struggled with a slow, end‑of‑life Citrix sign‑on environment. Clinicians roaming between workstations faced cancelled sessions, frequent timeouts, lost or re‑entered data, and workstation bottlenecks that harmed productivity and clinical workflows.

The hospital implemented Imprivata OneSign with VMware VDI and badge‑tap single sign‑on, rolling the solution out to 5,500 users in six months. The change cut login and roaming times dramatically (first login <30s, roam <10s, reconnect ~3s), saved clinicians 10–15 minutes per day (about 583 hours/day overall), improved security and workflow, and delivered a 695% annual ROI, roughly $5.7M average annual benefit and a 1.2‑month payback.

South Shore Hospital

Thanh Tran

Director of Technology, South Shore Hospital