Case Study: MeritCare Health System achieves 50% faster access to patient data with Imprivata OneSign

Solve application Sign-On issues, increase efficiencies and improve staff productivity

MeritCare Health System, based in Fargo, ND, operates two hospitals and 39 clinics across North Dakota and Minnesota with 73 medical specialties, 7,188 employees, and more than 2 million patient encounters annually. Clinicians struggled with accessing multiple disparate applications—often needing up to eight logins, writing down credentials, and waiting for helpdesk resets—creating security risks, compliance headaches, and lost productivity while MeritCare prepared to deploy a new clinician portal.

MeritCare implemented Imprivata OneSign single sign‑on, integrated with their Siemens portal, Carefx context management, GE Centricity EMR and Hyland OnBase (with VIOPOINT support), enabling SSO for eight key applications in four days. The rollout delivered secure, efficient access to consolidated patient data, five- to ten-fold faster logins with fast user switching, a greater than 50% reduction in application wait time, and compliance with HIPAA and SOX requirements.

MeritCare Health System

Warren Sundet

Information Security Officer