Case Study: Sky Lakes Medical Center achieves 88% IT efficiency improvement and enhanced vendor-access security with Imprivata Vendor Privileged Access Management

Sky Lakes Medical Center enhanced third-party access management security, saw 88% time-savings in IT efficiencies, and ensured compliance

Sky Lakes Medical Center, a 176‑bed not‑for‑profit hospital in Klamath Falls, Oregon with over 1,700 staff, reassessed its cybersecurity after a 2020 ransomware attack exposed weaknesses in third‑party access. The organization faced inefficient, insecure vendor access processes—generic accounts, little visibility, manual deprovisioning—and needed to simplify authentication while meeting HIPAA and compliance requirements.

By deploying Imprivata Vendor Privileged Access Management alongside Imprivata Enterprise Access Management, Sky Lakes gained secure, auditable vendor access with email‑tied self‑registration, credential vaulting, approval workflows, and session visibility. The change cut vendor onboarding from two days to two hours (an 88% IT efficiency gain), reduced password resets and support requests, delivered cost savings, and strengthened patient‑data protection and compliance—while improving user satisfaction.

Sky Lakes Medical Center

John Gaede

Director of Information Services