Case Study: InterSystems achieves faster, more secure remote support with Imprivata SecureLink

SecureLink Customer Connect brokers secure access between the InterSystems technician and the customer's network

InterSystems is a global software leader whose data management and interoperability platforms power mission‑critical applications in healthcare, government and financial services. Facing the need to support a worldwide customer base where outages can affect patient care and cost millions, InterSystems sought a way to improve time-to-resolution, lower support costs and reduce security and compliance risk.

By deploying SecureLink Customer Connect (plus Quick Connect for desktops), InterSystems enabled on‑demand, native access to applications and databases with multi‑factor authentication, strict access controls, individual accounts and high‑definition auditing. The platform streamlined support operations, improved service speed and security, and the SecureLink license proved a justified investment while deepening a long‑standing partnership between the companies.

InterSystems

John Paladino

Vice President of Client Services