Case Study: Phoenix Children’s Hospital achieves personalized patient engagement, mobile EHR efficiency, and 90% cost savings with Imprivata

Phoenix Children’s Hospital helps patients heal with modern, personalized, and secure digital experiences

Phoenix Children’s Hospital, a large pediatric center in Phoenix with 433 beds and over 1,000 specialists, needed to modernize patient entertainment and enable secure mobile EHR access while conserving operating budget and staff time. With roughly 25% daily patient turnover, PCH required zero‑touch provisioning and personalized, age- and language-appropriate digital experiences without paying millions for an off‑the‑shelf solution.

PCH implemented VMware AirWatch with Mobile Access and Control integrated with Allscripts ADT to automatically provision, personalize, and wipe 300 bedside iPads and to support 500 iPhones for nursing staff running the Allscripts Mobile Care app. The deployment boosted patient and family engagement and morale, increased nursing productivity and accuracy, unified endpoint security, prevented device loss, and reduced costs by about 90% versus commercial patient‑engagement alternatives.

Phoenix Children’s Hospital

David Higginson

Evp/chief Administrative Officer/chief Information Officer