Case Study: Phoebe Putney Health System achieves faster, secure EMR access with Imprivata OneSign

Phoebe Putney Health System cuts help desk password calls by 60% with Imprivata

Phoebe Putney Health System, a major healthcare system in Georgia, faced significant challenges with password management and user access after adopting electronic medical records (EMR) software. This led to frustrated clinicians, a high volume of password-related help desk calls, and potential HIPAA compliance risks due to shared credentials. To address these issues, they turned to vendor Imprivata and its OneSign single sign-on solution.

Imprivata implemented its OneSign solution integrated with VMware Horizon to provide one-touch, badge-based authentication for caregivers. This allowed clinicians to quickly and securely access their virtual desktops and applications from any location, streamlining patient care workflows. The solution dramatically reduced help desk calls for passwords, increased clinical satisfaction, and provided automated reporting to ensure HIPAA compliance across Phoebe Putney's multiple facilities.

Phoebe Putney Health System