Case Study: New England Health Delivery Organization closes IT resource gaps and accelerates Epic upgrades with Imprivata Managed Services

New England Health Delivery Organization Closing a challenging resource gap with strategic healthcare IT expertise

New England Health Delivery Organization, a 1,100+ bed not-for-profit in New England, relies on Imprivata Confirm ID and OneSign to support EPCS and shared-workstation workflows. With only two part‑time application analysts and a part‑time server engineer, the IT team lacked dedicated Imprivata expertise—especially after an Epic go‑live—making it hard to stay current on upgrades and causing clinician login frustrations.

The HDO engaged Imprivata Enterprise Advisory/Managed Services for ongoing consultative support, proactive planning, and rapid issue escalation. That partnership closed the knowledge and resource gap, enabled timely P2V and Epic Hyperdrive readiness upgrades, improved uptime and clinician workflows, and delivered faster resolutions and more confident, efficient IT operations.