Case Study: Mercy Health System speeds EpicCare access with Imprivata OneSign

Mercy Health System boosts clinician satisfaction and reduces password resets with Imprivata

Mercy Health System faced a significant challenge with password management, where users needed 8-10 different passwords to access systems, impeding workflows and creating HIPAA compliance risks. This burden resulted in thousands of IT helpdesk calls for password resets. To address this, Mercy selected the Imprivata OneSign Single Sign-On solution from vendor Imprivata to streamline access to their EpicCare EMR and other applications.

The Imprivata solution simplified logins to a single keycard tap, seamlessly integrating with Epic and improving clinician workflows. This resulted in faster access to patient records, a dramatic reduction in IT helpdesk calls, and significantly improved HIPAA compliance by eliminating credential sharing. Nearly 95% of the user population voluntarily adopted the system, leading to very high clinician satisfaction.

Mercy Health System