Case Study: Melbourne Internal Medicine Associates achieves streamlined clinician workflows, HIPAA-ready security and $150K annual helpdesk savings with Imprivata OneSign

Melbourne Internal Medical Associates Imprivata provides antidote to password pain

Melbourne Internal Medicine Associates (MIMA) is a 1,000-employee physician group with 117 board-certified doctors across 15 Florida locations. Clinicians juggled five to six applications each, leading to frequent forgotten passwords, disabled accounts and about 500 monthly helpdesk calls—frustrating users, complicating HIPAA compliance and burdening IT.

MIMA deployed Imprivata OneSign single sign-on with fingerprint biometrics across its diverse application environment, enabling SSO for 15 major apps in a day. The result: faster clinician workflows, stronger authentication and improved HIPAA compliance, a sharp drop in password-reset calls (about $150,000 annual savings) and minimal ongoing IT administration.

Melbourne Internal Medicine Associates

Gary Wright

IT Operations & Development Manager