Case Study: MEDITECH achieves secure, Zero Trust remote access and streamlined third‑party support with Imprivata SecureLink

MEDITECH modernized secure remote access for its customers and vendors with Imprivata

MEDITECH, a leading EHR provider with 50+ years of experience, modernized its MEDITECH as a Service (MaaS) offering and needed an enterprise-grade, cloud‑based remote access solution that supported diverse customer environments, enforced least‑privileged access, provided multifactor authentication and auditability for compliance, and was easy for customers to adopt and manage.

MEDITECH implemented Imprivata SecureLink Customer Connect and SecureLink Enterprise Access—browser‑based solutions that deliver granular, Zero Trust third‑party access controls, MFA, and autonomous customer logs. The rollout was fast and smooth, with all MaaS customers connected or in deployment, improved customer experience and support efficiency, stronger compliance and cyber‑insurance posture, and simplified, auditable remote access management.

MEDITECH

Scott Achorn

Senior Manager of Information Technology