Case Study: Northumbria Healthcare NHS Foundation Trust achieves 70% reduction in ED clinician data-access time with Imprivata OneSign

Managed services expertise helps Northumbria Healthcare NHS Foundation Trust improve clinical efficiency and optimise solution investments

Northumbria Healthcare NHS Foundation Trust, a 10-hospital health system in North East England serving clinicians across hospitals and community settings, was accelerating a move from paper to digital records and improving digital identity and privacy protections. Head of technical architecture Mark Holland faced the challenge of maximising complex technology investments, speeding deployment to improve clinician efficiency, and finding a strategic partner to support implementations and future needs.

The Trust partnered with Imprivata managed services to implement Imprivata OneSign single sign-on with embedded, hands-on support from clinical workflow specialists and system administrators. A tailored assessment, pilot in the emergency department, and broad clinician onboarding drove rapid adoption; outcomes included a projected minimum 70% reduction in clinician time accessing electronic data in ED, reduced paper and storage costs, fewer IT helpdesk tickets, and stronger operational confidence and security.

Northumbria Healthcare NHS Foundation Trust

Mark Holland

Head of Technical Architecture