Case Study: Stock Yards Bank and Trust boosts productivity and ensures regulatory compliance with Imprivata OneSign

Making employees more productive and keeping data secure

Stock Yards Bank & Trust, a Louisville-based bank founded in 1904 with $1.6 billion in assets and 28 branches, faced growing operational pain from password overload across dozens of applications used by roughly 110 tellers, 120 CSRs and many back-office staff. Complex, frequently expiring passwords were lowering productivity, increasing helpdesk volume (about 30 reset calls a month) and exposing the bank to data security and regulatory risks (GLBA, SOX).

The bank deployed Imprivata OneSign with fingerprint scanners and single sign‑on, integrated with its ITI/Fiserv and Harland applications and supporting OTP tokens for remote access. The solution eliminated multiple passwords, enabled stronger password policies without burdening users, and delivered measurable results: higher employee productivity, improved regulatory compliance and a significant drop in helpdesk password calls, alongside positive user feedback.

Stock Yards Bank and Trust

Jim Condra

Senior Vice President and Chief Information Officer, Stock Yards Bank and Trust