Case Study: Mackenzie Health achieves faster, more secure clinician access and saves 15+ minutes per shift with Imprivata OneSign

Mackenzie Health - Customer Case Study

Mackenzie Health, a major regional healthcare provider in southern Ontario, was exposed to security and privacy risks from shared generic workstation logins. After switching to user-specific accounts, clinicians faced password fatigue across numerous disparate clinical systems, driving high volumes of password‑reset calls that overwhelmed a small Help Desk and cost clinicians roughly 15–25 minutes of care time per shift.

Mackenzie implemented Imprivata OneSign single sign‑on with fingerprint biometrics, giving clinicians fast “swipe‑and‑go” access to desktops and applications. The solution eliminated repeated manual logins, saved at least 15 minutes per provider per shift, greatly reduced Help Desk calls, improved EHR adoption and clinical productivity, and freed IT staff to focus on strategic initiatives.

Mackenzie Health

Karim Jessa

Emergency Physician and Director of Medical Informatics, Mackenzie Health