Case Study: Liverpool Women’s NHS Trust achieves £20,000 helpdesk savings and secure SSO with Imprivata OneSign

Liverpool Women’s NHS Trust - Customer Case Study

Liverpool Women’s NHS Foundation Trust is a 350‑bed specialist hospital with about 1,600 staff, treating tens of thousands of inpatients, ER and outpatient cases each year. The Trust faced compromised password security as staff wrote down credentials, frequent lockouts, and a helpdesk burden where roughly 50% of calls were password resets—creating security risks and roughly £20,000 in annual support costs—while different departments required different strong authentication methods.

The Trust piloted and then rolled out Imprivata OneSign single sign‑on to 1,000 users, enabling SSO for 10 applications including MEDITECH, adding flexible second‑factor options (fingerprint + PIN in clinical areas, existing access cards elsewhere), and providing self‑service password reset. The deployment reduced reset requests, freed helpdesk capacity for higher‑value work, and delivered estimated baseline savings of about £20,000 per year while improving security and usability.

Liverpool Women’s NHS Trust

Zafar Chaudry

Director of Information Management and Technology, Liverpool Women's NHS Foundation Trust