Case Study: Multibillion‑Dollar Cruise Ship Operator achieves rapid, scalable mobile device provisioning with Imprivata GroundControl

Leading cruise line streamlines mobile device provisioning and operating system updates with Imprivata

A leading global cruise line with thousands of crew members struggled to provision and update company smartphones across a constantly changing fleet. High turnover, multiple departmental configurations, manual device wipes and reprovisioning, and bandwidth‑constrained satellite links made the process slow, error‑prone, and difficult to scale as the business grew.

The company implemented Imprivata GroundControl to automate bulk provisioning, integrate with its MDM, and support iOS and Android workflows so central IT can define configurations while shipboard staff apply them without advanced training. GroundControl also caches OS updates locally to conserve satellite bandwidth, delivering faster rollouts, fewer help‑desk tickets, improved IT productivity, and greater operational agility.