Case Study: InterSystems achieves secure, efficient remote support with Imprivata SecureLink Customer Connect

InterSystems streamlines secure support across 25 countries with Imprivata

InterSystems, a global software leader, needed a solution to improve the efficiency and security of its remote support operations for mission-critical applications. To address this challenge, they partnered with vendor Imprivata and implemented its SecureLink Customer Connect service to provide technicians with secure, on-demand access to customer networks.

The solution from Imprivata enabled InterSystems technicians to make native connections to applications and databases, streamlining support operations. The SecureLink license was proven to be well worth the investment, helping InterSystems deliver outstanding service, reduce costs, and limit security liabilities while accommodating their customers' strict compliance needs.

InterSystems