Case Study: Tampa General Hospital protects patient privacy and improves HIPAA compliance with Imprivata FairWarning

Imprivata helps Tampa General Hospital protect patient privacy and improve compliance

Tampa General Hospital (TGH) is a major Florida medical center with 1,000+ beds, more than 8,500 employees and over 10,000 users accessing its Epic EHR systems. Faced with protecting patient privacy and improving HIPAA compliance at scale—monitoring access across 7.8 billion patient records and a diverse user base—TGH needed to reduce manual, time-consuming investigations and better detect inappropriate access.

TGH implemented Imprivata FairWarning Patient Privacy Intelligence, an AI- and ML-driven platform that combines rules-based policies, behavioral analytics, and managed privacy services to automatically detect anomalous EHR access, filter false positives, and streamline investigations. The solution enabled a single compliance specialist to monitor 10,000+ users, reduced investigations by 30% and confirmed incidents by 55% versus peers, improved the suspicious-to-confirmed incident ratio by 25%, and cut alert noise so only about 1 in 200 alerts requires investigation.

Tampa General Hospital

Nancy O’Neill

Sr. Director of Corporate Compliance and Privacy Chief Compliance & Privacy Officer