Case Study: Baton Rouge General Medical Center achieves 20% reduction in duplicate medical records and faster, safer patient identification with Imprivata PatientSecure

How Baton Rouge General Medical Center improved patient safety with Imprivata PatientSecure

Baton Rouge General Medical Center, a 590‑bed hospital in Louisiana, faced recurring patient identification errors from a legacy manual registration system that produced duplicate medical records and overlays. Manual data cleansing had reduced duplicates from 4.8% to 2.8%, but leadership pursued a technological solution to address the root cause and improve patient safety and billing accuracy.

They implemented Imprivata PatientSecure, a palm‑vein biometric system integrated with McKesson Paragon and other clinical systems to create a reliable 1:1 link between patients and records. Within six months the hospital achieved a 20% reduction in duplicate records, could identify unresponsive ER patients in 3–5 minutes, saw high patient acceptance, and realized measurable improvements in patient safety and registration accuracy.

Baton Rouge General Medical Center

Bennett Cheramie

Vice President of Information Technology, Baton Rouge