Case Study: Henry Ford Health System achieves HIPAA compliance and fewer helpdesk calls with Imprivata OneSign

Henry Ford Health System - Customer Case Study

Henry Ford Health System, a Detroit-area health network with 1,400 beds across 13 sites and 2.2 million patient visits annually, was experiencing widespread password lockouts and helpdesk overload—especially in Radiology where clinicians needed fast, reliable access across many applications. These log-on issues were delaying care, undermining SLAs and putting patient confidentiality at risk, leaving the organization non‑compliant with HIPAA.

Henry Ford deployed Imprivata OneSign, a plug‑and‑play single sign‑on appliance that simplified authentication, automated password management and supported two‑factor proximity card logins. The quick rollout reduced password-related helpdesk calls to a trickle, improved patient data security and HIPAA compliance, and drove strong clinician adoption as the system expanded to roughly 1,400 users.

Henry Ford Health System

Darryl Bonner

Radiology, Information Services