Case Study: Mid-Atlantic Healthcare Delivery Organization achieves automated, secure role-based identity management with Imprivata Identity Governance

Healthcare Delivery Organization diagnoses costly vulnerabilities with Imprivata Identity Governance solution assessment

Mid-Atlantic Healthcare Delivery Organization is a multi-hospital system with 18,000 employees (including 4,500 clinicians), 200 outpatient practices and a medical school, managing roughly 25,000 identities across multiple Active Directory domains. The HDO struggled with time-consuming, error-prone manual provisioning and decentralized identity processes that caused multi-day onboarding and termination delays (provisioning took 2–8 days, some changes took up to 23 days), inconsistent access audits, and security and compliance risks that pulled clinicians away from patient care.

An Imprivata Identity Governance solution assessment mapped current workflows, exposed critical vulnerabilities, and recommended an automated, role-based provisioning model that integrates HR, credentialing, AD, EHR and Imprivata OneSign/Confirm ID. After implementing the solution, the HDO achieved day‑one access for clinicians, reduced manual interventions and costs, improved consistency and security of access, and sped up auditing and threat remediation — with projected ROI that convinced stakeholders to move forward.