Case Study: Fletcher Allen Health Care achieves faster, more secure clinician access to patient records with Imprivata OneSign

Giving Clinicians Easier Access to the Patient Record

Fletcher Allen Health Care, a 562‑bed academic medical center in Burlington, Vt., faced clinician frustration and workflow delays from slow Windows desktop log‑ins—Epic ran on Citrix XenApp so accessing the EHR often took well over a minute. The hospital also wanted a consistent desktop experience across PCs, thin clients and mobile devices while addressing security concerns around shared kiosks and low‑privilege workstation accounts.

Fletcher Allen rolled out Imprivata OneSign single sign‑on across ~4,600 devices as part of a broader push to Windows 7 and thin clients, licensing 7,000 staff and integrating 20+ clinical and business apps. Clinicians now tap a badge and enter a four‑digit PIN (multi‑factor) to sign on in seconds, use session roaming with VMware virtual desktops, and benefit from automated timeouts and screen fading. The change sped access to patient records, improved clinician satisfaction, and maintained security—managed centrally after a pilot program.

Fletcher Allen Health Care

John McConnell

Enterprise Architect