Case Study: Box Butte General Hospital achieves 37-minute daily clinician time savings and 50% fewer helpdesk calls with Imprivata OneSign

Gain security, care provider convenience

Box Butte General Hospital, a 265‑employee non‑profit critical‑access facility in Alliance, Nebraska, faced rising password fatigue after rolling out electronic charting. Clinicians and staff had to manage many usernames and passwords, driving password‑related helpdesk calls (over 10% of staff weekly) and costing care providers about 40 minutes per day in login time while raising HIPAA and auditing concerns.

The hospital implemented Imprivata OneSign single sign‑on with Sun Ray clients and smart‑card authentication in a phased rollout and trained all staff. The change gave clinicians fast, secure access to roughly 15 critical applications (and more in the business office), cut login time from 40 to 3 minutes (saving 37 minutes/day), reduced helpdesk calls by about 50%, and improved security and auditability.

Box Butte General Hospital

Mandy Whaley

Network Administrator