Case Study: a finance technology vendor improves secure remote support with Imprivata SecureLink

Finance Technology Vendor reduces client connection setup time by 90% with Imprivata

The customer, a finance technology vendor, faced security and compliance challenges using an insecure, client-provided VPN for connecting to its over 500 customers. To meet stricter regulatory standards and improve their remote support process, they turned to the vendor Imprivata and implemented its SecureLink access platform.

Imprivata's SecureLink solution provided a centralized, secure access platform that eliminated the need for varied client VPNs. The results included a 90% reduction in time spent managing client connections and IT staff reduction by 50%. The platform's robust audit trail also became a selling point, directly improving security compliance and customer satisfaction by enabling faster, more reliable support.