Case Study: Finance Technology Company achieves 90% faster client support and stronger compliance with Imprivata SecureLink

Finance Technology Company - Customer Case Study

A finance technology vendor that connects 50–100 times per day with over 500 customers faced security and compliance gaps from client‑provided VPN access, heavy IT overhead for managing shared and individual accounts, and slow after‑hours support that frustrated customers and risked audit failures.

For seven years they’ve used SecureLink (integrated with their custom software and Gatekeeper) to provide direct, auditable network access with Active Directory/LDAP integration, automated alerts/robot tasks, and compliance reporting. The change cut time spent managing and setting up client connections by 90%, halved IT headcount, improved after‑hours responsiveness and customer satisfaction, and made compliance audits and security controls a competitive selling point.