Case Study: Justice Federal Credit Union eliminates 95% of password reset calls and boosts productivity with Imprivata OneSign

Ensuring the highest levels of security and productivity

Justice Federal Credit Union, founded in 1935 to serve the Department of Justice, Department of Homeland Security and law‑enforcement communities, operates nationwide with dozens of branches and tens of thousands of members. As employees accessed an expanding set of Citrix‑delivered applications, they faced 15–25 passwords each and a new, stricter password policy—creating user frustration, lower productivity and a high volume of helpdesk password‑reset calls.

Justice FCU deployed Imprivata OneSign single sign‑on with finger biometrics, piloting at headquarters then rolling out to all branches within a month and training staff with a simple two‑page guide. The SSO solution delivered secure, single logon to 25+ applications, enabled flexible password policies, eliminated about 95% of password‑reset calls and measurably improved employee productivity and member service.

Justice Federal Credit Union

Rifat Ikram

Vice President, Electronic Delivery and Support Services