Case Study: Eagle Bank achieves GLBA compliance and cuts password-related helpdesk calls with Imprivata OneSign

Eagle Bank keeps deposits and customer data safe

Eagle Bank, a mutual bank with $430 million in assets headquartered in Everett, Massachusetts, faced a major security and compliance challenge: a security audit found the bank was not GLBA-compliant and its strict password policy was difficult to enforce. Employees juggled many application-specific passwords, leading to written passwords, frequent lockouts, growing user frustration, and 40–50% of helpdesk calls tied to password issues.

Eagle Bank implemented Imprivata OneSign single sign-on to enforce strong, complex passwords (including for legacy apps) without adding administrative overhead. The solution was quick to deploy and easy to manage, immediately cutting password-reset calls, bringing the bank into GLBA compliance, and securing customer deposits and data as the rollout expands across branches and departments.

Eagle Bank

Paula Chesbrough

CIO, Eagle Bank