Case Study: Metro Health achieves fast, secure roaming access and $2.3M annual savings with Imprivata

Deliver fast, secure authentication and virtual desktop access to optimize Epic workflows

Metro Health: University of Michigan Health is an integrated healthcare system serving Western Michigan with a 208‑bed hospital and 25 clinics. After implementing Epic, roaming clinicians—ambulatory and inpatient—were interrupted by frequent logins (as many as 60 per day) and relied on paper prescriptions for controlled substances, creating inefficiencies, security gaps, and patient dissatisfaction amid strict compliance requirements.

Metro Health deployed VMware View virtual desktops with Imprivata OneSign (No Click Access®) and Imprivata Confirm ID for DEA‑compliant e‑prescribing, plus zero‑client endpoints. The result: personalized roaming desktops with sub‑10‑second session access, fast, secure EPCS workflows, higher physician satisfaction, elimination of paper scripts and related fraud risks, and an estimated $2.3 million in annual savings.

Metro Health

Joshua Wilda

VP of Information Technology