Case Study: City of Miami Beach achieves reduced helpdesk calls and CJIS compliance with Imprivata OneSign

Cut Overhead and Improve Security with Imprivata OneSign

The City of Miami Beach, a municipality with over 1,800 employees across police, fire and other departments, faced a heterogeneous mix of niche and legacy government and law‑enforcement applications. Multiple, conflicting password rules created widespread account lockouts, written passwords and high volumes of helpdesk reset calls, while the city also needed to demonstrate access controls and meet FBI CJIS authentication requirements.

The city implemented the appliance-based Imprivata OneSign SSO with fingerprint biometrics and self‑service password management, rolling out to 1,800 users in a phased deployment under four months. Helpdesk reset requests dropped to a trickle, productivity improved, audit and reporting capabilities simplified compliance, CJIS strong‑authentication requirements were met, and constituent data security and business‑continuity posture were strengthened.

City of Miami Beach

Nelson Martinez

Systems Support Manager