Case Study: Community Hospitals and Wellness Centers achieves a 30% HCAHPS boost and faster, secure clinical communication with Imprivata Cortext

Community Hospitals and Wellness Centers replace pagers, improve HCAHPS scores, and improve responsiveness with secure messaging

Community Hospitals and Wellness Centers (CHWC) is a three‑campus, 113‑bed health system in Northwest Ohio serving specialties including cardiac catheterization, surgery, radiation oncology, and pain treatment. CHWC was hindered by aging, one‑way communication tools and noisy overhead systems that caused message delays, frustrated staff, longer patient waits and increased risk of insecure personal‑device messaging and potential HIPAA breaches.

CHWC implemented Imprivata Cortext plus a BYOD secure‑texting policy and rolled out hospital devices, retiring legacy pagers. The encrypted, group and two‑way messaging streamlined care coordination—enabling faster surgery, trauma and cath‑lab activations—while reducing admissions wait times (~15 minutes), creating a quieter environment and boosting HCAHPS scores by 30% (90th percentile responsiveness) and overall staff responsiveness.

Community Hospitals and Wellness Centers

Greg Slattery

Chief Information Officer