Case Study: Riverside Medical Center reclaims 400 provider hours per month and boosts physician satisfaction with Imprivata OneSign

Boost care provider satisfaction, secure EMR access

Riverside Medical Center is a 336‑bed, award‑winning integrated hospital system in Kankakee and Bourbonnais, Illinois, with 300+ physicians using the McKesson Horizon EMR. Time studies showed providers collectively spent 400 hours per month logging in and out of applications, password management was a heavy help‑desk burden, and the organization needed to maintain HIPAA/HITECH compliance while supporting CPOE adoption.

Riverside deployed Imprivata OneSign with fingerprint biometrics for strong authentication and single sign‑on, rolling the solution out across provider workstations with no directory changes and full physician enrollment within three weeks. The deployment increased time for patient care and physician satisfaction, cut password‑related help‑desk calls by 18%, and supported EMR adoption, CPOE initiatives, and meaningful use objectives.

Riverside Medical Center

Philip Bierdz

Infrastructure Manager