Case Study: New York Health Pharmacy achieves a reduction in unresolved drug discrepancies to below 5% with Imprivata FairWarning Drug Diversion Intelligence

AI-aided drug diversion prevention solution supports patient safety and care quality

A 600‑bed New York health system's pharmacy team faced a growing drug diversion problem and needed to move beyond a spotty manual approach. They required an automated monitoring solution with strong reporting for compliance and investigations, plus a practical way to instill best practices and accountability among frontline staff.

After a six‑month vendor evaluation they implemented Imprivata FairWarning Drug Diversion Intelligence — an AI‑driven, behavioral‑analytics solution that integrates EHR and HR data. With implementation support, a best‑in‑class dashboard and robust reports, the program improved detection and remediation, supported investigations and staff education, and reduced unresolved monthly discrepancies to below 5%.