Case Study: Hartford HealthCare achieves full DEA compliance and fast, secure e-prescribing with Imprivata Confirm ID

A blueprint for EPCS success Achieving full DEA compliance and delivering a fast, efficient workflow with Imprivata Confirm ID

Hartford HealthCare, a 1,954‑bed system in Hartford, CT using Epic, faced inefficient paper-based controlled‑substance prescribing that created dual workflows, provider and patient frustration, patient safety concerns, and increased risk of diversion and forged prescriptions. A new Connecticut law required mandatory electronic prescribing for controlled substances (EPCS) by January 1, 2018, leaving the system only six months to achieve full DEA‑compliant EPCS across hospitals and ambulatory sites.

Hartford HealthCare selected Imprivata Confirm ID, tightly integrated with Epic and Imprivata OneSign, and used supervised identity proofing plus flexible two‑factor options (push tokens and fingerprint biometrics) to streamline enrollment and prescribing. The organization enrolled over 2,000 prescribers in weeks, implemented full DEA‑compliant EPCS well ahead of the deadline, achieved over 95% electronic prescribing of controlled substances within two months, and realized faster workflows, higher provider and patient satisfaction, and reduced risk of diversion and fraud.

Hartford HealthCare

Spencer G. Erman

VP and CMIO