Case Study: Singtel achieves faster, more seamless recruitment with impress.ai

How Singtel automated pre-screening & competency- based assessment with impress.ai

Singtel, Asia’s leading communications group, needed a better way to manage its high-volume, multi-stage Management Associate Programme recruitment process. The HR team wanted a seamless candidate experience on a single chat-based platform while also using robotic process automation to reduce the manual, repetitive work involved in screening and assessments, so they turned to impress.ai.

impress.ai implemented Kate, an AI-powered, centralised chat-based recruitment platform that automated pre-screening, competency-based assessments, and candidate communications. The solution helped Singtel review and inform 99.9% of candidates within a couple of months, achieved 95.9% accuracy in answering candidate queries, and gave recruiters a single dashboard to manage assessments and hiring decisions faster while improving candidate experience.

Singtel

Hui Qi Teo

Manager, Talent Management