Case Study: DBS Bank improves hiring decisions with impress Savos

DBS improves hiring decisions with impress, cutting recruiter screening effort by 55%

DBS Bank faced a challenge in hiring for customer-facing roles, where success depended on soft skills like communication and problem-solving that were difficult to identify through traditional resumes and interviews alone. The bank needed a way to gain deeper candidate intelligence to improve the quality and speed of their talent evaluation without increasing manual effort for their recruiters and hiring managers.

To address this, DBS leveraged the Savos platform by impress.ai. This AI-powered solution used structured, adaptive conversations to investigate candidate capabilities, with the resulting intelligence synthesized for recruiters. This approach provided a richer view of each candidate's suitability. The implementation by impress delivered significant results, including a 55% reduction in recruiter screening effort, candidate evaluation workflows that were three times faster, and a 35% improvement in shortlisting consistency across hiring teams.

DBS Bank