Case Study: DBS Bank achieves faster hiring and better candidate experience with impress.ai

DBS Bank boosts candidate satisfaction to 95.4% with impress

DBS Bank, a distinguished global provider of Recruitment Process Outsourcing (RPO) solutions, sought to significantly reduce hiring expenses and enrich the candidate experience without imposing significant financial burdens. The challenge was to achieve these goals while also augmenting the productivity of their recruitment teams. They partnered with vendor impress and leveraged their impress.ai recruitment automation platform to address this.

impress implemented its Conversational AI-powered virtual assistant to interact with candidates in real-time, manage queries, guide applicants, and automatically schedule interviews. The platform analyzed, scored, and ranked candidate responses to ensure only the most qualified were shortlisted. This solution delivered substantial results for the bank, including a 3X ROI, saving 80.7 recruiter-days in screening, and achieving a 95.4% candidate satisfaction score.

DBS Bank